Frequently Asked Questions
Everything you need to know about your Smallwoods order.
What is the current production time for custom orders?
Most custom wall art and personalized home decor items are handcrafted within 3-5 business days before being handed over to our shipping partners.
Do you offer international shipping?
Currently, we ship to the United States and Canada. Shipping rates and delivery windows vary based on the weight of the item and the destination.
What is your return policy for personalized items?
Due to the custom nature of our products, we cannot accept returns on personalized items unless they arrive damaged or with a manufacturing defect.
How can I track the status of my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
What should I do if my item arrives damaged?
Please contact our support team within 48 hours of delivery with photos of the damage and the packaging. We will prioritize a replacement for you immediately.
Can I make changes to my order after it has been placed?
To ensure fast delivery, we begin processing orders quickly. You have a 2-hour window after purchase to request changes or cancellations before the order enters production.